Terms & Conditions

Please read the following terms and conditions carefully before using any of our services on this website (“The Services”). By signing up to Convibo and/or accepting or using the website or the services, you accept and agree to be bound by these terms and conditions. Further, you warrant that you are 18 years of age or older, are legally capable of entering into binding contracts.

If you do not agree with these terms and conditions, you must not use the services on our website.

Our Privacy Policy is an essential part of these Terms and Conditions and by accepting these Terms and Conditions you also accept and consent to our Privacy Policy, which can be accessed on this page.

Registration/Login information

You will need to register on the Website before you can use the Services.

You must be at least 18 years old to register with us. You agree that all registration information that you submit is truthful and accurate and you will maintain the accuracy of such information. By registering with us you are confirming that you are at least 18 years old.

As part of the registration process you will be required to submit a username and password and these will need to be verified and accepted by us. After that, and for every time you want to use our services, you have to provide this information.

Once you have registered, it is your responsibility to keep your password secret. We will be entitled to assume that any person logging in using your password is either you or someone doing so with your permission. You will be responsible and liable for any actions of any person logging into the Website using your username and password. You should notify us immediately if you suspect that anyone else knows your username and password or that anyone has logged in as you.

We may at any time and for any reason refuse to accept a registration from any person, or terminate a customer’s account at any time and at our sole discretion.

We reserve the right to terminate your access to all or part of this service with or without notice at our sole discretion.

General

Convibo is a platform that presents you with a set of retailer virtual storefronts from which you can select goods for picking, packing and delivery by individual personal shoppers (“Personal Shoppers”) to your location. In some cases, picking, packing or delivery services may be performed by third parties including a retailer or third party logistics provider (collectively, “Third Party Providers”).

When you use the Services to place an order for products, you authorize the purchase and delivery of those products from the retailers you select. Unless otherwise specified, you acknowledge and agree that Convibo and the Personal Shopper are acting as your agents in picking, packing and/or delivery of goods purchased by you and are not the seller of the goods to you. You agree that your purchase is being made from the retailers you have selected, and that title to any goods passes to you when they are purchased at the applicable retailers’ stores. Convibo will obtain a credit card authorization for your credit card on file with us to cover the cost of the goods you have purchased from the retailers and any separate Convibo fees, and your card will be charged for the goods purchased by you and any applicable fees.

Convibo reserves the right to decline orders, refuse partial or full delivery, terminate accounts, and/or cancel orders at any time in its sole discretion.

Availability

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you.

Although we will always try to cater for your orders, an order of large quantities of a line can only be fulfilled at the discretion of the store.

When something is out of stock at the store, we do our best to replace it with something similar.

During checkout, you can tell us how we should proceed in case we don’t find an item: You can request to be contacted (calls or texts) or you can request to have your items cancelled or replaced.

You can also log dietary preferences so our shoppers know can make better suggestions for you.

Please be aware that you will be refunded or charged for the difference of replacement items. If you don’t get a replacement you will be refunded for the out of stock item.

Prices

Convibo has its own prices and hence prices are different than in store. If you think that an item is priced unfairly please don’t hesitate to contact us at feedback@convibo.com.

Convibo reserves the right, at its sole and absolute discretion, to change and/or modify prices effective with or without prior notice. The weight of some goods may vary marginally from that ordered.

Delivery

Delivery will be made to the address specified by you when signing up for our services.

We will deliver your order to the main entrance of the delivery address.

Delivery times will be agreed with you at the time of placing your order.

Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

All goods must be signed for on delivery by an adult aged 18 years or over.

If we attempt to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address to accept your order, we reserve the right to cancel your order without refunding you.

Payments

You can only pay for the Services using a debit or credit card bearing either the Mastercard, Visa, Visa Electron, Delta or Switch symbol as shown on the Website from time to time or otherwise as accepted by our chosen payment processor. Payments will be processed only through Stripe.

Payment will be deducted from your credit card as soon as you complete your checkout process. In case of order amendments, payments will be deducted as soon as your order is ready for delivery. We will contact you if there is a problem in preceding your order and if we are unable to then you will receive a full refund within 5-10 working days.

Your credit card and payment details will not be be held by us on our system and will only be available to our chosen payment processor which is Stripe. To find out more about how we collect, store and use your personal information, please see our Privacy Policy.

Authorisation charges
During checkout your card will be authorised for a slightly higher amount to cover for replacements of higher value, added items, or special requests. This is only temporary and will change back to exactly the correct amount once your order is completed.

Loyalty programs and cards

Wherever loyalty programs or cards can be added to your account we cannot guarantee that each order can be credited, since this is not entirely under our control.

Access to and use of our website

Access to our Website is permitted on a temporary basis and we reserve the right to withdraw or amend the Website (and any services made available through it) at any time without notice.

You may not use the Website in any improper or unlawful manner or in breach of any legislation or licence that applies to you.

Without limiting the foregoing, you agree that when using the Website you will not:

  1. distribute via any medium any part of the Website without our prior written consent;
  2. publish, post, upload, store, distribute or disseminate any unlawful, fraudulent, defamatory, infringing, obscene, pornographic, harmful, confidential, libellous, hateful, racist, threatening or otherwise illegal or offensive material or information or anything which might constitute a criminal or civil offence;
  3. upload files that contain software or other material which are the Intellectual Property Rights of any third party or which are protected by rights of privacy or publicity of any third party without having received all necessary consents;
  4. upload files that contain viruses, corrupted files, or any other software or programs that may interfere with or damage the operation of the Website or any other computer;
  5. create multiple logins;
  6. impersonate others;
  7. promote any activity that is illegal;
  8. use software to harvest information from the Website; or
  9. attempt to solicit funds, advertisers or sponsors through the Website.

You agree to comply with all reasonable instructions that we may give you regarding your use of the Website.

You are responsible for obtaining (at your own cost) all necessary equipment and telecommunications services required to access the Website. You are also responsible for ensuring that no person uses your equipment to access the Website without your permission. We will be entitled to assume that anyone who accesses the Website using your password has your permission to do so and you will be responsible for any charges, costs or liabilities that may be incurred by any such persons.

Intellectual Property

Some content on this Site, including but not limited to Marks & Spencer Images and related metadata as well as the selection and arrangement of the Convibo Marks & Spencer Content, are protected by intellectual property laws. Any unauthorized use of any Convibo Content violates such laws and this Terms of Use. You agree not to copy, republish, frame, link to, download, transmit, modify, adapt, create derivative works based on, rent, lease, loan, sell, assign, distribute, display, perform, license, sublicense or reverse engineer the Site and its Content. In addition, you agree not to use any data mining, robots or similar data and/or image gathering and extraction methods in connection with the Site or Convibo Content.

Unless you enter into a license agreement with Convibo you may not download, distribute, display and/or copy any of the Convibo Content mentioned above.

You may not remove any watermarks or copyright notices contained in the Convibo Content mention above.

Cookies

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (Convibo) are called "first party cookies". Cookies set by parties other than the website owner are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites.

We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our website to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our website. Third parties serve cookies through our Websites for advertising, analytics and other purposes.

Disabling cookies may render the website unusable.

Transfer of personal information outside of the UK

The personal information we collect may be transferred to and stored in countries outside of the UK and EU, including but not limited to the USA. Some of these jurisdictions offer differing levels of protection in respect of personal information and may, in certain instances, be less protective than the UK. We will take adequate contractual and other measures to ensure that your personal information is treated securely and in accordance with this privacy policy.

Third Party Websites

Our Website may contain links to other websites that are owned by us and/or links to third party websites that are not under our control. We make no warranties or representations whatsoever about any other websites which you may access through this Website or any services that are provided by any such third party websites. Third party websites are in no way approved, vetted, checked or endorsed by us and you agree that we shall not be responsible or in any way liable for the content, accuracy, compliance with relevant laws or accessibility of any information, data, advice or statements or for the quality of any products or services available on such sites. Links do not necessarily imply that we are or our Website is affiliated to or associated with such third party sites. If you decide to visit any other website, you do so at your own risk. In addition, use of any other website may be subject to your acceptance of additional terms and conditions, which we suggest you read carefully before proceeding.

User Account

You are the sole authorized User of any account you create with Convibo. You are responsible for maintaining the confidentiality of any password or account number provided by you or Convibo for accessing the Support. You are solely and fully responsible for all activities that occur under your password or account. Convibo has no control over the use of any User’s account and expressly disclaims any liability derived therefrom. Should you suspect that any unauthorized party may be using your password or account, you will notify Convibo immediately.

If you provide your cell phone number to Convibo pursuant to the use of the Services, you hereby affirmatively consent to our use of your cell phone number for calls and texts in order to perform the Services.

Limitation of Liability

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS

Convibo will be under no liability for any delay or failure to deliver the products within estimated timescales. We exclude liability in contract or tort (except liability for death or personal injury caused by our negligence) for any loss, economic or otherwise incurred by or suffered by you in connection with any provisions included in these Conditions or by your use of our website.

Subject to the preceding paragraph, you agree that Convibo shall not be liable for: (a) any direct loss, claim or damage; (b) any indirect loss, claim or damage, or any punitive, special, incidental or consequential damages of any kind (including but not limited to lost savings or loss or corruption of data); or (c) any loss of profit, loss of opportunity or anticipated savings, in each case whether direct or indirect and whether based in contract, tort (including negligence), strict liability, or otherwise, which arises out of or is in any way connected with (i) any use of this Website or the Services; (ii) any failure or delay in the use of any component of the Website or the Services including, without limitation, any unavailability of the Website or the Services irrespective of duration of any period of unavailability, in all cases even if we have been forewarned of the possibility of such loss or damage.

Without limiting the effect of the preceding paragraph, due to the inherent risks of using the internet, we cannot be liable for any damage to, or viruses that may infect, your computer equipment or any other property when you are using or browsing the Website. The downloading or other acquisition of any materials or information through the Website is done at your own discretion and risk and with your agreement that you will be solely responsible for any damage to your computer system or loss of data that results from the downloading or acquisition of any such materials.

You agree to indemnify us against any claims or legal proceedings that may arise through your use of Convibo or from any breach of these Terms and Conditions by you.

We will notify you of any such claims or proceedings and keep you informed as to the progress of such claims or proceedings.

Termination

We may remove the Website or cease the provision of the Services, or terminate your registration with the Website at any time in our sole discretion for any reason whatsoever.

Data Protection & Privacy

We will only use any personal information that we may collect about you in accordance with our Privacy Policy. The Privacy Policy forms an essential part of these Terms and Conditions and it is important that you read it. By accepting these Terms and Conditions and/or using Convibo and its services you also accept and consent to our Privacy Policy.

General

Any failure or delay by us to enforce any of our rights under these Terms and Conditions is not to be taken as or deemed to be a waiver of that or any other right unless we acknowledge and agree to such a waiver in writing.

If any clause or part of a clause of these Terms and Conditions is, or becomes, invalid, illegal or unenforceable, the remainder of these Terms and Conditions shall remain valid and enforceable.

These Terms and Conditions and the Privacy Policy set out the full extent of our obligations and liabilities concerning Convibo and replace any previous agreements, representations and understandings between Convibo and you.

Subject to the Limitation of Liability section above,, you shall have no remedy in respect of any untrue statement made to you upon which you relied in entering into these Terms and Conditions other than any remedy you may have for breach of the express terms of these Terms and Conditions.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.

Convibo may assign the benefit of any agreement in respect of the Website and the Services without giving notice to you and is entitles to subcontract any of its rights or obligations hereunder.

Discounts & Offers

We reserve the right to negate any discount or offer at any time in our sole discretion for any reason whatsoever.
You are not permitted to use your referral program discount code yourself or through an alias. We reserve the right to negate this offer on suspicion of such behaviour.

Changes to the Agreement

Convibo reserves the right, at its sole and absolute discretion, to change, modify, add to, supplement or delete any of the terms and conditions of this Agreement, effective with or without prior notice. Your continued use of the Website or the Support following any revision to this Agreement constitutes your complete and irrevocable acceptance of any and all such changes.

Contact information

Convibo Ltd.
Flat 4, 99 Rylston Road
SW6 7HP
London
United Kingdom
Email address: info@convibo.com